Dear Pam & the team at EBG
I would like to take the opportunity to thank you for your help in the successful sale of my mother’s bungalow at 32 Park Rd, Allington.
It has been a difficult year as my previously fiercely independent Mum had to go into a care home due to severe mobility problems. The decision to sell her beloved bungalow was a tough one, but necessary to fund her care. As I live an hours drive away, and am her only child, you have taken the strain with accompanying potential buyers on viewings and keeping me informed with timely feedback from each viewing. You also fitted in with all requests to meet me at times that fitted in with my work and the journey to Grantham.
The sale was not entirely straightforward as the first buyer pulled out without explanation causing several wasted months and much distress & uncertainty for Mum & myself.
You swiftly re marketed the property for a quick sale. Given the circumstances and the care home bills, this was exactly what was required. You have kept me informed every step of the way which has been invaluable as my solicitors have often failed to contact me to progress the sale. On several occasions I have only heard about problems because you have let me know and I have then been able to contact the solicitor to sort things out.
The eventual outcome has been ideal. The buyers you found seem to be perfect and genuinely love the bungalow. Mum is delighted that It’s a local couple who are following in her footsteps in moving from Foston to Allington. She hopes they enjoy the Allington community as much as she did.
Many thanks for making a difficult situation so much easier. Special thanks to Pam who I’ve spoken to so many times she feels like a friend. Purple Bricks could never deliver that kind of personal service!
Mrs B Douglas